Instagram DMs and WhatsApp chats in one list.

Stop switching apps mid-sale. Every DM, story reply and WhatsApp chat lands in one list, each marked with the app it came from, and you can sort it by who's closest to converting.

Inbox walkthrough

Inbox · All channels

app.sellthinker.com/inbox

Inbox

Thursday · 2:20pm

AllWhatsAppInstagram

▤ List▦ Board

Filter1

4Hot leads

Search chats…

Maya R.2m

Ready to ClosePayment Sent●●●Hot

Yes · send me the link for the linen blazer

Confirmed size and asked to pay

Jordan P.9m

Ready to Close●●●Hot

I'll take the blue one

Strong intent · product match unclear

Alex M.5h

Payment Sent●●●Hot

Got it, paying tonight

Link sent · awaiting payment

Sam T.2h

Needs Reply●●○Warm

Does it run small?

Question waiting 2 hours

Priya K.3h

Needs Reply●●○Warm

Can you do $70?

Price question waiting 3 hours

Farah N.3d

Recovery●●●Hot

Any deal if I take both?

Asked for a bundle deal, then went quiet

Tara J.↺1h

Needs Reply●●○Warm

Do you have the overshirt in green?

Returning buyer, usually closes fast

Dana W.3d

Recovery●●○Warm

Hmm let me think about the coat

Recovery window open. 3 days since last activity

Select a conversation. The state badge tells you what it needs before you open it.

Maya R. via ManyChat bot

Ready to ClosePayment Sent?●●●Hot

Instagram

Is the linen blazer true to size?

1:42p

Runs slightly roomy. Most take their usual size.

Bot · 1:48p

Perfect, M then. How much with shipping?

1:55p

$128 all-in, ships tomorrow.

Bot · 2:01p

ManyChat bot stepped back · buyer asked to pay

Yes · send me the link for the linen blazer

2:12p

Here's how to pay for the Linen Blazer, $128 all-in. Ships once it's paid. your-store.com/pay

You · 2:20p

Payment link sent · moved to Payment Sent

Ready to pay·Asked for the link?

Linen Blazer

$128·Size M·14 in stock

Suggested replyHere's how to pay for the Linen Blazer, $128 all-in. Ships once it's paid. your-store.com/pay✎↻···Use thisUndo

Your payment link×Your own link, from Settings.Added · it is in your reply now.

Waiting on payment·Link sent 2:20p?

Linen Blazer

$128·Size M·14 in stock

When she's paid, mark it Bought and Maya moves to Closed.

Type a reply

Here's how to pay for the Linen Blazer, $128 all-in. Ships once it's paid. your-store.com/pay

→

0/200chats todayWA + IG listening

Two channels, one inbox

Instagram DMs and WhatsApp chats land in the same list, ranked by who's ready to buy. The mark on each row shows where the reply goes.

✦Two channels, one stream

Every chat arrives with a state badge and a heat score, so you know what it needs before you open it.

What makes us different

See the buyers before the spam

When someone sends a 🔥 on your story, SellThinker tucks it out of the way. When someone asks “Is this still available?”, it stays front and centre.

Reply on the app the buyer used

Each chat shows whether it came from Instagram or WhatsApp, and your reply goes back the same way. Nothing to copy between apps.

Made for the person answering the chats

SellThinker is built to be run by whoever answers your chats: you, the people who sell alongside you, or a fulfilment partner you work with.

How it works

Connect both apps

Instagram with Meta's official login. WhatsApp through Meta's business platform, and where Meta allows it, you keep using the app on your phone.

Your chats come in

Recent chats come in first. New messages arrive with their stage and score already attached.

Reply where it suits you

Reply from SellThinker or from your phone. Either way, the chat stays up to date.

What changes for you

No more switching between Instagram and WhatsApp during a busy launch hour.
No more “I missed that DM” because it was in the other app.
See every buyer still waiting on you, oldest first.
An easier way to spot and select the conversations that matter.

FAQs

Will this replace Instagram and WhatsApp on my phone?+

No. SellThinker works alongside them. Messages you send from your phone show up in SellThinker too.

What about story replies and reactions?+

If a story reply asks something or mentions a product, it's ranked and sorted like any other chat. If it's spam or a random reaction, it's tucked away and marked low priority.

Will a buyer who's waiting get missed?+

No. There's a list of every chat where the buyer spoke last, oldest wait first, so nobody sits unanswered without you knowing.

Do I need the WhatsApp Business API?+

You need a WhatsApp Business number connected through Meta's platform. We walk you through it, and where Meta's coexistence is available, the WhatsApp Business app on your phone keeps working. Our onboarding specialists will help you set up the full sync when you sign up.

Pairs well with

Sales stages

Where every chat stands, from browsing to paid.

Priority Today

Which chat to reply to first, every morning.

Product catalog

Knows which product a buyer means.

Ready to see SellThinker on your inbox?

Connect your chats today. Your first priority list is waiting tomorrow morning.

Try the free audit